Coaching sessions
- 24 hours or more before your scheduled session: cancel or reschedule for a full refund, no questions asked.
- Within 24 hours of your scheduled session: a 50% refund is issued at HSCI's discretion. The remaining 50% compensates the provider for reserved time.
- After the session begins: no refund, except in cases of documented provider no-show or technical failure preventing the session.
To request a cancellation or refund, reply to your booking confirmation email or contact admissions@hsciglobal.org.
Publications and digital downloads
- Before download: full refund on request within 7 days of purchase.
- After download: refunds are not provided, since the content has been delivered. If a file is corrupted or the download link is broken, contact us and we will re-issue.
Chargebacks
If you dispute a charge with your card issuer, please contact us first. Most issues can be resolved directly and faster than the chargeback process. Repeated or fraudulent chargebacks may result in account termination.
Dissatisfaction
If a session did not meet your expectations, please tell us. HSCI reviews every reported case and may issue a discretionary refund even outside the standard windows above.